Support

Membership

To cancel membership, retrieve a forgotten password or check your status, please contact Consumer Services.

Login problems

Before your report a non-working password, please by sure that you entered it correctly

Please make sure you have cookies enabled. If your browser is set to not accept cookies then you will not be able to log in. Look under your browser options to change your settings to accept cookies.

Please have JavaScript enabled. Having it disabled may cause problems with our members area.

Password change

Because of our security policy we do not allow to change name or password assigned during registration process.

Flash video player

To view flash videos, you must have the latest version of Flash player installed on your computer. You can download a free version of the player here . It is quick and easy.

Avoid using proxy servers

Proxy servers bring up outdated content and they can create problems with usernames and password. To disable proxy servers please check your browser options.

Security

Do not share your password with anyone else. We have implemented features that will lock out your IP and login after making your login public!

Contact

You can contact us any time, night or day, at admin@hornybutterfly.com